July 07, 2025
You've heard the phrase: You get what you pay for. This is especially true in the world of IT.
At first glance, a low-cost managed IT services plan might look appealing: lower fees, basic support, and maybe a few cybersecurity features included. However, upon closer inspection, these can hide unexpected expenses, critical omissions, and insufficient protection that ultimately cost your business far more.
After years of analyzing IT contracts for small businesses, we've identified recurring pitfalls. Here are five common ways "budget" MSPs cut corners—and how these shortcuts translate into expensive setbacks for business owners.
1. Inadequate or Missing Cybersecurity Measures
Relying on basic antivirus alone does NOT qualify as comprehensive cybersecurity.
Yet, many budget IT vendors settle for this minimal level. No two-factor authentication, no advanced endpoint protection, no staff training, and no backup plans if a threat slips through.
This is crucial because cyber insurance providers now require sophisticated cybersecurity protocols before issuing policies. Without these protections, your insurance claims could be denied after a cyber incident.
We've witnessed businesses lose tens of thousands due to MSPs failing to implement the cybersecurity standards demanded by insurers. This isn't support—it's negligence.
2. Incomplete Backup Coverage Putting Data at Risk
Many believe that platforms like Microsoft 365 or Google Workspace automatically safeguard their data.
Unfortunately, these services offer only basic backup features and are not designed for full disaster recovery or long-term retention.
Less costly or inexperienced providers often omit backups for cloud applications, CRMs, and other third-party tools, leaving vital information vulnerable. Moreover, most don't provide immutable backups—now a mandatory component for many cyber insurance policies.
Question your current provider about exactly what data they are securing—and what might be left exposed.
3. Unexpected Charges for On-Site and After-Hours Service
A common tactic is to advertise a low monthly fee, only to add extra charges whenever you request support outside standard hours or require an on-site visit.
We believe in straightforward, all-inclusive pricing. However, many MSPs exclude on-site visits, after-hours assistance, and emergency support so they can bill additional fees later.
This leads to hesitation in seeking help promptly, delaying problem resolution and increasing costly downtime.
4. Limited Assistance With Vendors and External Devices
Issues with phones, internet, or security cameras? Some IT firms shrug it off, stating, "That's outside our scope."
They may even charge hourly rates just to coordinate with your other service providers. Plus, if your printer or device isn't on their "approved" list, support might be refused altogether.
We ensure comprehensive vendor management and network support for every technology component your business relies on, recognizing that tech problems rarely originate from a single source.
5. Unqualified Technicians and Lack of Dedicated Account Management
A significant warning sign: a solo operator or MSP staffed primarily by entry-level contractors without a solid strategy for your support.
Budget MSPs may provide reactive help but fall short on proactive guidance.
What you deserve is:
â—Ź A dedicated account manager crafting your personalized technology roadmap
â—Ź Regular proactive evaluations of your cybersecurity, compliance, and backup systems
â—Ź Accurate budget forecasting and smart upgrade planning
â—Ź A trusted technology advisor, not just a ticket responder
The Bottom Line: If It Seems Too Good to Be True, It Probably Is.
Many small businesses remain unknowingly vulnerable until disaster strikes—whether a ransomware breach, system failure, or costly compliance penalty.
By then, the consequences are severe.
To secure IT that genuinely shields your business, look beyond the sticker price. Challenge your provider with tough questions, demand clear answers, and avoid contracts that leave you exposed.
Curious about gaps in your current IT setup? We offer a complimentary review of your network, identify any vulnerabilities, and provide straightforward, jargon-free advice on how to fortify your defenses.
Click here or call us at 985-871-0333 to schedule your A Quick Call.