November 24, 2025
The holiday season brings enough stress without technology adding fuel to the fire. Customers are squeezing in last-minute errands, employees balance family duties, and everyone's expectations skyrocket. The last thing you want is tech mishaps causing frustration that could easily be avoided.
Consider this your essential Holiday Tech Etiquette Guide — because no business wants to be known as that one that ruins someones day.
1. Update Your Online Business Hours Before the First Complaints Roll In
Imagine a customer speeding across town on their lunch break because Google shows you're open, only to find your store dark and locked. You've just unintentionally made them frustrated and disappointed.
Where to update your hours:
- Your Google Business Profile—the primary source customers check
- Facebook, Instagram, Yelp—any social platform your customers visit
- Your website banner—display clear, friendly holiday hours
- Apple Maps—dont underestimate its users
Example holiday message: "Happy Holidays! We'll be closed from Thursday, Nov. 28 through Sunday, Dec. 1 to enjoy time with loved ones. We'll reopen Monday morning—probably a bit turkey-hungover but ready to assist!"
2. Craft Warm, Human Out-Of-Office Replies
If youre stepping away, dont leave customers stuck wondering if youve vanished. A thoughtful auto-reply acts like a courteous greeter—professional yet genuinely approachable.
Sample auto-response: "Thanks for contacting us! Our office is closed for Thanksgiving from Nov. 28 through Dec. 1. We'll get back to you as soon as we're refreshed and caffeinated. For urgent matters, please call our support line at (XXX) XXX-XXXX. Wishing you a joyful holiday season!"
3. Keep Your Out-Of-Office Messages Concise - Skip the Personal Details
Stick to the essentials. Customers dont need to hear about Aunt Carol in Denver, your managers Cancun trip, or Bob's "Friendsgiving" plans.
Over-sharing can feel unprofessional and may pose security risks. Simply provide closure with dates, when you'll reply next, and contacts for urgent needs. Save your travel tales for social sharing.
4. Test and Update Your Phone System Before Holiday Rush Hour
Holiday callers are often hurried and stressed. Ensure your voicemail greeting matches your current holiday schedule and doesnt confuse or frustrate callers.
Pro tip: Call your own business number to hear the message firsthand. Youd be surprised how many greetings are stuck in the past.
Example voicemail: "You've reached [Business Name]. We're currently closed for the holiday weekend. Please leave a message, and well return your call Monday morning. For urgent assistance, press 1 to reach our on-call team. Happy Holidays and thanks for your patience!"
5. Clearly Communicate Shipping Deadlines Well in Advance
If your business ships products, make sure deadlines are obvious and communicated early. Showcase "order by" dates on your website and send reminders by email.
Late shipments disappoint customers and damage trust. No one wants to explain why their special gift wont arrive on time.
The Takeaway: Polite Tech Practices Make for Happy Customers and Thriving Business
Holiday tech etiquette is simple. Set clear expectations, communicate with genuine warmth, and respect your customers valuable time. A few timely updates go a long way toward averting headaches and keeping your reputation bright.
Remember: Your goal isnt just avoiding problems—its about showing your customers you care, even during your absence.
Need expert help to keep your systems and customer experience smooth and professional this holiday season? Call us at 985-302-3083 or click here to book A Quick Call. Lets explore simple strategies to keep your business running seamlessly while you enjoy some well-earned rest.
